Can I cancel or change my order?
We know how important your order is to you, so we aim to fulfil orders as quickly as possible. While we cannot cancel or change an order once it has been placed, you are welcome to return the item in accordance with our return policy.
My order was confirmed but I received a refund notification, what does this mean?
Unfortunately, sometimes items get removed from our warehouse inventory and we are not able to ship them to you. In this case, we will refund the full value of the item and you will still receive the rest of your order.
I forgot to use my discount code in the checkout. What do I do?
Orders can't be changed once they are made, but you can use the code for your next purchase. Coupon codes cannot be combined with other promotions.
I placed an order but never received a confirmation email. What do I do?
It is likely that you may have made a spelling mistake when typing your email in your customer profile. Please contact us so we can resolve the issue.
I received a confirmation email but have not received a shipping notification, what now?
There are several reasons why your order may have been delayed.
In some cases, our security system may hold orders that run the risk of being fraudulent or need additional review or verification. When this happens, our customer service team will reach out to you directly via email.
In other cases, there might have been a holiday in Canada or a high volume of orders during a sale that might slow down our processing times.
In some cases, our popular reworked items will be made to order in our studio, and this can delay the process by a few days. (Please note, we do not do custom orders).
We appreciate your patience.