Returns & Store Credit
Frankie Collective Return Policy
Frankie Collective reserves the right to reject any returning products that do not comply with the stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Experience team to address any issues or concerns you have regarding the item(s) you wish to return.
We’re sorry it didn’t work out. Click here to submit a return request through our portal. Follow the instructions to wait for approval and further instructions on how to proceed! *All customers are responsible for all costs associated with returning the item back to us.
To return one or more items from an order:
- The return must be requested within 14 days of the delivery date
- The item must be in original, unused, unaltered, and unwashed condition
Apparel: If the garment has original tags, they must still be attached to the garment(s) when returned. Be mindful of deodorant, makeup or perfume that may rub off.
Bodysuits and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.
Please note, all sale items are final sale and are not eligible to be returned.
All returns will be in exchange for store credit - in the form of an e-gift card that never expires.
Shipping Courier Information
USA - Please use USPS as a shipping carrier to return the item(s) - **We DO NOT accept parcels sent via UPS due to high shipping costs and we can not refund any cost associated with accidental shipments through this courier.**
Canada: Please use Canada Post as a shipping carrier to return the item(s).
Because all of our pieces are unique 1-of-1’s, at this time, we are not able to offer refunds. However, we can offer store credit in the form of an e-gift card that will never expire to the email you provided at checkout. If the item is damaged, please refer to our damaged items policy.
Let’s find you something else! Our pieces are unique 1-of-1’s so we don’t offer direct exchanges on merchandise, but we can offer you store credit so that you can find something else you like. Send us an email at email@example.com.
If the damage is not listed in the product description, please contact our Customer Experience team firstname.lastname@example.org with a photo of the item and a description of the damage. Upon inspection of the photo from our team, you will be given further instructions on how to return the damaged item, to which you will be issued store credit via e-gift card.