Store Credit & Exchange Policy
We will gladly exchange regular-priced, unworn merchandise within 14 days from the delivery date.
Please note, all sale items are final sale and are not eligible for refunds or exchanges.
Shipping is not covered by Frankie Collective. Original shipping charges are non-refundable.
How to Return Merchandise for Store Credit
Mark your package you are sending with with 'RETURN' on the postage label.
8475 Ontario St.
Ship with USPS or Canada Post. Please do not ship with a courier like FedEx or UPS as they charge import/brokerage fees to Canada.
Mark the contents as a 'return' and value under $50. (This will ensure no complications with the delivery).
If brokerage or duty fees are charged due to a mislabeled return it will be deducted from your refund/store credit.
Once we have received your package, your Frankie account will be credited. This amount will never expire.